Privacy Policy
Security of personal data. Fly Go fully complies with the General Data Protection Regulation ("GDPR"), (Regulation (EU) 2016/679).
Fly Go assumes, in accordance with the GDPR Regulation, the protection of the personal data of its customers.
Personal data operator: FLY GO VOYAGER SRL, with registered office in BUCHAREST, Eugen Carada Street no. 5-7, block 1 entrance 1, 4th floor, no. 8, sector 3, registered in the Trade Register under no. J40/18631/2005, tax code RO 18102780
Personal data: information about an identified or identifiable person. This information may include, among other things, the name, telephone number, email address, bank card number or bank account number.
The processing of personal data means the operations carried out on personal data, which include, in particular, the collection, recording, storage, processing, modification, exchange or deletion of data.
Fly Go may collect the following personal data:
Name, personal number, address, email address, telephone number, passport number or other data and details of the identity card, credit/debit card or other payment details;
Detailed information about passengers, including name, nationality, date of birth, gender, passport or identity document number, expiry date and country of issue;
Medical conditions for passengers with special medical needs and/or meal requirements;
Travel history, including information about your flights and services booked in relation to your flights;
The information you provide about your travel preferences and those of your companions in your Fly Go account;
Information about your purchases of products and services from our trusted partners;
Information about your use of the website;
Communications you make with us or address to us through letters, emails, calls and social networks.
The provision of the aforementioned personal data on request is required for the correct execution of the contract between you and us. Without this data, we may not be able to provide you with all the services requested.
It is important that all the personal data you provide us when you register as a user or otherwise when you use the website are correct.
If you intend to send the personal data of another person, for example when making bookings on their behalf, you must only provide us with the details of that third party with their consent and after reading this privacy policy.
Fly Go can only collect and use information about children if it is provided by their parents or guardians with their consent. In the event that we process information about a child without the valid consent of a parent or guardian, we reserve the right to delete it.
Automatically collected data
Information about visits and use of the website, such as information about the device and browser you are using, your IP address.
This data is collected at various stages of the use of some websites, including when saving/using cookies. The processing of personal data is the operations carried out on personal data, which include, in particular, the collection, recording, storage, processing, modification, exchange or deletion of data.
Cookies. The cookies are small files stored on your computer when you visit flygo.com. Your computer automatically recognises and accepts these files. The information collected by the cookie is stored on the server and will be used each time the user accesses flygo.com. Cookies store commercial and marketing information. These files are used for different functions: faster user interaction with a website, automatic filling of forms, keeping products in the shopping cart, recording user preferences, authentication and security.
Cookies are not dangerous and should not be treated by the user as a virus that can damage their computer. The browser you use allows you to configure and restrict the collection of cookies on your hard drive.
Although stored on the hard drive, a cookie cannot read and send to the website owner other information saved on the hard drive. A cookie contains only information collected when accessing a www page.
Collection, necessity and use of personal data
In the booking process, Fly Go only requires the personal data it needs in relation to the users of the website.
Your data may be used for the following purposes:
Providing products and services they need, using the information you provide us to carry out the services you have requested in connection with your flight or tourist package, especially the related services, including the requested changes related to the flight or hotel;
To process your payments, if you buy our products,
To be able to provide the status of your order,
To help you with questions and requests and to evaluate all complaints;
To process and respond to your requests or contact you to answer questions and/or requests;
Develop and improve the products, services, communication methods and functionality of our websites;
To contact you for any change or cancellation in relation to the purchased service.
For the verification of the credit card or other card used for payment
To set up your customer account
Detect and/or prevent any fraudulent activity;
For administrative or legal purposes: we use your data for statistical and marketing analysis, system testing, customer satisfaction surveys, maintenance and development, or to resolve a complaint. Please note that we may carry out data profiling based on the data we collect from you for statistical and marketing analysis purposes.
Security, health, administration, crime prevention/detection: at the request of the competent authorities, we may send your information to comply with legal requirements;
For customer service communications: we use your data to manage our relationship with you as a customer and improve your services and experience with us;
Marketing: we will contact you with information about promotional flights and ancillary products through online communications. However, you have the option to subscribe to or unsubscribe from such communications, as indicated at the booking stage. In addition, any online communication from us or our trusted partners will give you the opportunity to indicate that you no longer wish to receive our direct marketing materials.
To record and store incoming or outgoing calls to our landline number: we will record all calls related to the service that interests you or that is provided. The purpose of recording is to verify the obligations undertaken, find a solution in the event of a complaint, defend and track legal interests, etc.
The processing time of your data depends on the purpose for which the data is processed. The period for which your data will be stored is calculated according to the following criteria:
legal regulations that oblige our company to process the data for a period of time (example: tax data must be kept for 5 years, contract dates 10 years, etc.) necessary for obtaining interests or fulfilling tax and legal formalities.
internal regulations given by the data processor and for which agreement has been obtained.
The transfer of data
Your data may be transferred to data processors in relation to the sales or brokerage activities of our Company (for example, airlines, hotels, service providers), to courier companies that provide services to you or other entities and bodies authorised by the applicable laws. Your data may also be sent to third countries in relation to the selected offers.
International data transfers
Fly Go communicates personal data internally or to third parties for the purposes described in this Privacy Policy.
Fly Go will only send personal data collected within the European Economic Area (EEA) to foreign countries in situations such as:
To follow your instructions;
To comply with a legal obligation;
To collaborate with our agents and consultants whom we use to help us manage our business and services.
If we transfer personal data outside the EEA, Fly Go will ensure that it is protected in the same way as if it were used in the EEA. We will use one of the following protection measures:
We transfer the data to a non-EEA country whose privacy policy guarantees an adequate level of protection of personal data, similar to that of the EEA. We formalise a contract with a foreign third party, which means that it must protect personal data, with the same standards as in the EEA; or we transfer personal data to organisations that are part of specific agreements on cross-border data transfers with the European Union (for example: privacy shield, a framework that establishes privacy standards for data sent between the United States and European countries).
Consent
We use your personal information with your consent to subscribe to our newsletter about our products and services. You can withdraw your consent by clicking the unsubscribe button at the end of each email.
We also rely on your consent when creating your user account on our website. You can withdraw your consent by deleting your account at any time.
Your rights in relation to your data
You have the right to request access to data, rectification, transfer, limitation or deletion of data. You have the right to request its withdrawal at any time. The withdrawal of consent will not affect the legality of the data processing, based on prior consent, before the withdrawal. Consent is independent of the moment in which you use the services and is valid until its cancellation. Granting your consent ensures the possibility of receiving personalised marketing information about your requests and offering products and services to your email or telephone number, as well as to telephone contacts.
Legal bases for processing your data
Any data processing must be based on a legal basis, in accordance with the applicable laws. The legal basis for processing your data in the provision of services is established by the need for such data in the execution of contracts or preliminary actions for the formalisation of a contract. In addition, the legal basis is indispensable for completing the formal obligations of the administrator or the purpose resulting from the legitimate interest of the administrator, such as providing responses to letters or other requests.
In case of uncertainty about the accuracy of the data processing by the Company, you may at any time have the right to send a notification to the supervisory bodies.
By corroborating the above information, I agree that my data may be used for commercial or analytical purposes
Providing data is a condition for the formalisation of a contract, without which the contract cannot be formalised.
The expression of consent is voluntary and may be withdrawn at any time, but the withdrawal of consent will not affect the legality of the processing on the basis of the consent prior to its withdrawal.
Security of personal data. Fly Go fully complies with the legislation on the security of the user's personal data and undertakes not to transfer this data to third parties for purposes other than those for which it was requested.
When using the Flight Ticket Booking system, the user must enter certain personal information, which is indispensable for the confirmation of the booking and for the correct issuance of the ticket. Each time the system is used, the company must send to the booking systems of the airlines operating the flights selected by the user information about: name, surname, gender and, for children, teenagers and the elderly, data about their age and date of birth. Fly Go stores personal data in a secure database that is used internally and allows the Company to analyse the Customer's wishes and orders.
QUESTIONS, COMPLAINTS OR REQUESTS
To send questions or requests about this Privacy Protection Notice or Fly Go's privacy practices, write to the following address:
Compliance Officer / Data Protection Officer
Fly Go Voyager SRL
Eugen Carada Street no. 5-7, block 1 entrance 1, 4th floor, floor 8, sector 3
[email protected]