Flight Conditions

Please read these Terms and Conditions carefully before using the website www.flygo.com (the Site belongs to Fly Go Voyager SRL). By using this site you fully agree to these Terms and Conditions, without any restriction. If you do not agree with one of the elements described, you may not use the site in any way.

The user declares that they are of legal age (over 18 years old) and have the legal capacity required to contract the services offered by the providers on the flygo.com website, likewise stating that they accept being bound by this agreement, (understand and accept) in their entirety the conditions set out herein to use this website and to contract the services offered.

Welcome to flygo.com, a service offered by Fly Go Voyager SRL, which allows you to discover and receive all kinds of news and information about travel, scheduled and low-cost flights, offers and tourist packages, while also letting you find flights, compare prices and process bookings and requests to purchase airline tickets with the main airlines. Fly Go Voyager is a company with identification number J40/18631/2005 and registered office at Via Eugen Carada 5/7, Bucharest, Romania.

To this end, the User will be granted a non-exclusive and temporary licence (authorisation for access) in order to guarantee access to the web application. This application will allow the User to process their purchase requests directly and easily, without having to simultaneously connect to the website of the provider of the requested service.

The modification, reuse, copying, dissemination, transmission, reproduction, publication, licensing or transfer of use, creation of derivative works, assignment, sale or use by the User of the data, news and contents of the page, of the software and systems, of the products or services obtained or offered through the Website and/or the Service, for exclusively commercial and non-personal purposes, is strictly prohibited.
In order to use all the functionalities of the Website, the User must have access to the network through an agreement previously signed with an Internet service provider. Fly Go shall be exempt from all liability regarding possible damage caused by the User's hardware devices and arising, whether directly or indirectly, from the Internet connection.

Rules of conduct

The User undertakes to use the Website and the Service in accordance with the legally provided for and enforceable uses, in compliance with the T&C of this agreement. In particular, the User is expressly prohibited from publishing or disclosing on the Website, through its functionalities, any information, material or content that is or may be considered unlawful, defamatory, vulgar, obscene, abusive or, in any case, degrading. Likewise, the User undertakes not to use the Website and its functionalities inappropriately, causing damage and harm to Fly Go, to its image and reputation.

The User likewise undertakes not to publish, distribute or disclose any advertising and promotional information, material or content, unwanted and/or unsolicited, that may interfere with or alter the functionalities of the Website and the Service or impair the use of the foregoing by third parties.

Intellectual property

The User is reminded that all information, data, software, content, music or sound, photograph, image, video and any other material present on the Website in question are the exclusive property of Fly Go and/or its licensors.

The User has and acquires no right over said Contents and/or over the ownership and title of the Website, except for the right to use the application mentioned under point 3 and excluding the right to use the functionalities of said site in accordance with the T&C herein. LINKS TO OTHER INTERNET RESOURCES AND WEB PAGES

The Website contains hypertext links to the Internet resources of various commercial partners of Fly Go and/or other third parties. The publication of hypertext links takes place, purely and simply, for informational purposes, in order to provide the User with faster and more direct access to other resources. However, this fact shall not determine or constitute the evaluation, analysis, validation or approval of the content of said pages and/or external resources, nor of any other material obtained in this way, by Fly Go. Fly Go exercises no control over the content, information, products or services offered through third-party pages or external resources. Furthermore, it is not responsible for the authenticity, reliability, accuracy and currency of the information and contents present on said third-party pages or external resources. The User responds directly and in the first person for the use made of said third-party pages and assumes all risk and danger arising from improper and non-diligent use of the foregoing.

The publication of hypertext links or of other Internet resources on the Website does not establish any type of affiliation, commercial association or collaboration between Fly Go and the owners and/or administrators of said pages or resources.

Fly Go is aware of the importance of protecting the privacy and rights of the User of the Website and the Service subject to this agreement. The Internet potentially represents a very powerful instrument for the distribution and/or disclosure of personal data, which is why Fly Go undertakes the firm commitment to respect and implement the regulations in force regarding the protection of personal data and security, in order to guarantee safe, lawful and confidential browsing of the network.

As a result of legislative amendments and updates, future changes may be introduced to the Privacy Policy mentioned herein in order to guarantee constant compliance with the applicable regulations in force.

In order to provide a good service, we invite all our Users to read carefully the rules governing the collection and processing of personal data. PERSONAL DATA PROTECTION LAW

The collection and processing of the User's personal data will be carried out for purposes connected to the correct provision of the Service (including the communication and sending to the User of news, information and updates on flights, travel and offers from Fly Go and its commercial partners, whether by telephone or email) and to the fulfilment, by Fly Go, of the obligations entered into towards the User. With special reference to the data collected in relation to insurance products, Fly Go acts so that only the data necessary to prepare an offer are collected and, as the data recipient, applies all measures so that the legal provisions on data protection are respected. Personal data are normally stored in electronic and/or printed form.

In particular, the collection and processing of said data takes place to guarantee access and allow the use of the Service, manually or by electronic means, depending on the purposes for which they were provided or collected and in accordance with the provisions of the data protection law. The User must provide authentic, accurate and recent personal data, in order to establish and manage the contractual relationship with Fly Go and to use the Service. The User is reminded that, should they fail to provide authentic, accurate and recent personal data during the registration phase, Fly Go will not be able to provide the Service.

Transmission of data to third parties

The User's personal data may be communicated to the airlines or tour operators that will provide the requested services and to the insurance company for the aforementioned purposes. Likewise, under the new rules in force in the United States of America and in other States, airlines must provide access to flight passenger data to customs and border authorities. Consequently, the information relating to the User and their travel available to Fly Go may be communicated to the competent authorities in the States that make up the various stages of the User's travel itinerary, if the sector's rules so stipulate.

Flights

The site flygo.com allows you to choose all the details of your trip, and pay online with Visa, MasterCard or Revolut Pay cards.

Special Services

It is possible to request special services (wheelchairs, baggage of unusual dimensions or if you wish to make changes to the booking). For this, please contact us before your trip.

About airline tickets

Airline tickets are electronic. The reference number (6 characters, letters and numbers) assigned at the time of booking confirmation and payment is your reference during your trip. Keep this number in mind when making the booking. What appears for the last time on the screen in the online booking process is the itinerary and the number of your reference document. This document will be the entry that you can print and present at the airport on the day of travel. On the day of your trip, remember the reference number and passport / identity card number. Please contact us again 2-3 days before your flight to reconfirm the booking.

Refund procedures

The customer, after browsing, registration and the purchase of one or more of the services available on the Portal, authorises FLY GO to use the credit card data provided by them in order to carry out the purchase operations of the requested service, the charging of the corresponding costs, including management fees, as well as the possible debit/credit operations arising from modifications, cancellations and possible refunds related to the requested services.

The customer is aware that, should they request a modification and/or cancellation and/or not use one or more of the purchased services, the possibility of obtaining a refund depends on the fare conditions of the service provider. In the event that the airline decides to refund the cost of the booking, FLY GO's management fees will not be refunded.

If the service is not used by the customer, even in relation to non-refundable travel tickets, the applicable regulations in force provide for the right to receive from the carrier the refund of the amounts charged as airport taxes and ministerial surcharges.

In the case of tickets issued by low-cost airlines, the management of the refund must be carried out directly by the traveller, in accordance with the procedures indicated by the airline.

In the case of tickets issued by airlines that are members of IATA, the companies require that the refund request be submitted and managed through the issuing travel agency.

Therefore, in such cases, the customer instructs and authorises FLY GO to carry out, on their behalf, all the necessary steps to obtain the refund of airport taxes and ministerial surcharges, with a collection mandate.

FLY GO will confirm to the customer by email the start of the refund process, indicating the amounts subject to refund, net of FLY GO's management fee. The customer may, within the following 15 days, inform FLY GO that they do not wish to continue with the refund process, at no additional cost.

FLY GO will credit the customer, within 30 days of receiving the corresponding sums, with the amount paid by the airline, deducting a management fee for the activity carried out.

The refund will be made by means of a refund to the credit card used by the customer at the time of purchase.

For any other question or doubt about the return and refund procedures, the email service [email protected] is available.

Before buying airline tickets and before departure, we recommend that you check the travel conditions, be in contact with the border police, embassy or consulates of the countries you will transit through to find the best information about your trip.

We inform you that promotions and offers will only apply to Spanish citizens. The limit for these offers is a maximum of 5 orders for each customer. For subsequent purchases, said discount will not be applied.

Flight conditions

What is a low-cost airline? A low-cost airline may be one of the following companies: EasyJet, BmiBaby, Wizzair, Blueair, WindJet etc. Low-cost airlines normally operate between Cities and Beaches on routes where the flight duration is normally less than 3 hours.

Disclaimer

Any low-cost flight booking made on this site is actually made directly with the low-cost airline. Consequently, completing the booking means that you accept the terms and conditions imposed by the low-cost airline. We take no responsibility for any action, error or omission appearing on this site as a result of changes occurring in the interface of the low-cost airlines' website.

N.B. The airline reserves the right to refuse the transport of any person who purchased a flight incompatible with the applicable laws, the fare conditions or the general terms and conditions of the airline. The right to refuse may be granted to companies under the new anti-terrorism laws. Please note that these LCC companies operate independently of one another and the conditions of carriage are usually inflexible. In addition, these companies will apply additional charges for any change made, once the booking has been made, and will require "severe" cancellation fees. By requesting a booking or a modification of an "LCC" flight from us, you are responsible for any change of date/time, cancellations etc., operated by the "LCC" you have chosen. flygo.com is not responsible for any change in the flight (changing the date, time, route, flight cancellation, bankruptcy of the "LCC" company). You, when you request a booking, are informed about the terms and conditions imposed by the "LCC" and by accepting the booking, you accept the airline's flight conditions.

Payment by credit card

"LCC" companies only accept payment by credit card. Some "LCC" companies only accept payment with personal credit cards and not with corporate credit cards. Please note that some companies may apply additional charges for payment by credit card. Our company will do everything possible to show all additional charges for a credit card payment before making a booking; however, this will not always be possible.

How can I obtain the Resident Discount?

In Spain, people who can prove that they are residents of the Balearic Islands, the Canary Islands or the cities of Ceuta and Melilla, or who are members of a large family officially recognised as such, are entitled to a discount on direct flights between their place of residence and the rest of Spanish territory, provided the fare allows it.
If you wish to take advantage of this discount, but during the booking process you are not offered the option to select it, please contact us. If you request the discount, your resident status will be verified electronically by the Ministry of Transport when the tickets are issued.

Our fees

The customer, after searching and registration and as a result of the purchase of at least one of the services offered on the portal, authorises Fly Go to use their credit card data, data provided by the customer. Before carrying out the purchase transaction of the desired service, you will be asked to pay a management fee ranging between 0 and 35 euros per person; the cost may vary depending on the departure date, airline, route and so on. The final price appears before payment and will be the price you agreed to pay, with no additional cost.

In addition, a service charge will be applied for any booking with an "LCC" company made through this site. This fee covers the costs of the service and access to the booking system. These fees may appear as a separate transaction on your statement.

The customer acknowledges that in the case of a modification and/or cancellation request and/or in the situation of not using one or more of the purchased services, the possibility of obtaining a refund of the fee depends on the conditions of the service provider. If the airline decides to refund the cost of the booking, Fly Go's service issuance costs will not be refunded. In the case of airline tickets issued by low-cost airlines, the refund request must be submitted directly by the traveller, in the manner specified by the company.

In the case of tickets issued by airlines that are members of IATA, the refund request must be submitted and managed through the issuing travel agency. Therefore, in such cases the customer instructs and authorises Fly Go to carry out, on the customer's behalf, all the activities necessary to obtain the refund of airport taxes. Fly Go will confirm to the customer by email that the refund procedure has been initiated, indicating the amounts covered by the refund amount, the amount which does not include the Fly Go management commission which is non-refundable. Fly Go will refund the customer within 30 days of receipt of these amounts, the amount received from the airline less the management commission for the work carried out.
The return will be made by credit to the credit card used at the time of the customer's payment.

For any additional query or concerns about the refund procedure, the email service is active: [email protected]

Cancellation

"LCC" airlines generally will not refund the value of the ticket in case of cancellation. Refund requests may, however, take into account mitigating circumstances, if they are special, such as death or major medical reasons. In such cases, the administrative costs imposed on each passenger will be deducted from each route and the remainder obtained is refunded in the form of credit. These requests must be made directly to the airline.

Name changes

Once you have made a low-cost booking, you have the opportunity to change the name in exchange for an administrative fee. If there is a price difference between the original paid and the price at the time of changing the name, the passenger must pay said difference.

Flight changes

Flights can be changed before the date and time of the initially booked flight (according to the flight schedule), in relation to the number of available seats. Passengers may thus book other flights (change date/time), and will pay additional administrative fees, as well as the difference between fares and airport charges, as applicable. If the fare of the available flight is lower, this amount will not be refunded by the company.

Check-in

Passengers who arrive at the check-in counter after it has closed cannot be registered for boarding. Passengers thus lose the right to be transported. This also means that most companies will not refund the ticket, will not accept another booking for a flight without additional charges and will not provide any compensation. Therefore, we advise passengers to board on time and before the check-in for their flight closes. "LCC" companies have also extended security measures at airports and require passengers to present a valid identity document. Please note that this may cause delays in check-in.

Tickets

In general, "LCC" companies use only e-tickets. This means that they will not issue paper tickets and that you will need your passport or identity card to be able to fly. When you make a booking, you will receive the confirmation of your flight which is only a booking number (locator), for the "LCC" company. It is recommended that you keep this confirmation, preferably printed, in a safe place, because it is the only proof you will have of the booking.

Baggage

Traditional airlines usually allow 20 kg of baggage in economy class. Some "LCC" companies have limited the amount to 15 kg.

"Easy Check-in" Service

For bookings made on our site, during the execution process, we offer you the possibility of also checking in using the "Easy Check-in" service, the conditions of which are detailed below; check-in will be sent during the opening period of the online check-in acceptance that each airline prepares.
Use of the Easy Check-in service means that you authorise our agency to check in on your behalf and on behalf of all the people included in the booking. It also means: that you have read and accepted the conditions of carriage of the Company you will use for your flight;
and that you have also authorised the other people mentioned in the booking, that you have provided our Agency with all the data that will be requested about your trip and that of the other passengers, in accordance with the procedure that will be sent to you regarding the registration and expiry of the identity document, date of birth, etc.
All information must be provided within the 24 hours prior to departure and, in the case of return flights with different airlines, we may also request additional information in order to check in the return flight.
Our Agency will send boarding passes by email which you must print and present at the airport, both at security controls and at boarding gates.
If the information was not entered correctly, you must contact Customer Service so that our operators can carry out the necessary checks, in the cases:
the boarding pass is not issued and it will be arranged accordingly;
you need to reissue the boarding pass, up to 24 hours before departure, which must be verified with the relevant airline that, in some cases, may require the cost of the operation;
less than 24 hours before departure, the passenger must contact the airline.
Our Agency, by providing the Easy Check-in service, is identified as a provider of the "electronic assistance" service and, consequently, cannot assume contractual responsibilities in the following cases:
if any of the passengers mentioned in the booking has not complied with the airline's Conditions of carriage;
if all the information mentioned in our procedure has not been transmitted to us;
if the Airline rejects any of the passengers mentioned in the booking due to incorrect information provided during the use of the Easy Check-in service;
if the airline requests payment of check-in charges at the airport;
if the Company is unable to modify the booking, having issued the boarding pass.
Our "Easy Check-in" service is non-refundable under any circumstances, including in cases where the boarding pass has not been issued due to your responsibilities or for reasons beyond our control.
If it was not possible to complete the check-in for reasons unrelated to our Agency or the passenger (for example, if online check-in was not available for the relevant flight or if the Company records the malfunction of the site), we will send you consequent information and the service will be refunded. Our agency is not responsible in such cases for not carrying out the online check-in.